Technical Services and Support

PSI provides premium technical service and warranty support to organizations and OEMs. As a dynamic and flexible service firm, we are able to maintain premium service levels and respond quickly to meet changing customer and market dynamics.

PSI provides experienced and professional service, parts and supplies to supported systems. We maintain national accounts with offices throughout the United States. Paradigm offers a number of standardized and customized service plans. PSI can customize these plans to fit the unique needs of our clients. Our seasoned service technicians are trained and certified on all name-brand product lines and undergo comprehensive training.

PSI can provide installation, daily technical support, customer training and project planning.

Paradigm Premium service is unique due to the level of technical competence our technicians possess. Our technicians not only undergo manufacturer training and certification but are trained internally by a master service technician. New technicians shadow master technicians until they complete a test of system understanding. Our clients are assigned a project manager that is responsible for the strategic and daily management of the account. Customers appreciate having one person within PSI to call and can count on that they have the authority to get the job done.