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The Story Behind
PSI
In 1992, William
Gravert, Tim
Gravert and
James Gravert
founded PSI with
strong values
and a commitment
to providing our
customers with
service
excellence.
Increasing
productivity,
attacking waste,
celebrating the
customer, and
developing our
team is
what PSI is all
about. It's not
just our
culture, it's
our reason for
being and we
live it
everyday.
Our position has
always been that
in order to
provide a
comprehensive
solution it
is important to
understand not
only the goals
and constraints
but also the
long-term
direction. Not
"one size fits
all," but rather
what each client
needs or wants.
This isn't a way
to "gold plate"
every project,
but rather a way
to ensure that
every dollar
spent by our
clients goes
towards what
they really
need. In the
long-run that
leads to
positive return
on your
investment.
We provide the
analysis to
uncover the root
causes of
problems and use
our expertise to
identify
opportunities
and risk. We
use proven
methods,
processes and
tools to
accomplish this
quickly and
efficiently.
This extra
effort and
understanding
provide the
foundation for
value creation.
Over the years
we have seen how
this approach
not only adds
value, it
actually helps
create it.
At the end of
the day what
really matters
are practical
applications
with actionable
items. Whether
it is the
application of
professional
practices in a
management
consulting
engagement, the
use of our
proven processes
in a technical
consulting
engagement, or
the use of
proprietary
software tools,
the goal is the
same - to
provide a
comprehensive,
value added
service. And we
stay focused on
that goal.
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Our customers
Paradigm Systems takes pride in matching customers with the
right high-quality package.
Paradigm customers print the path to luxurious
hotels, space satellites, jet fighters, and
satellite launch platforms. Our customer base is
comprised of government agencies, power
companies, large and small
Architecture, Engineering, Manufacturing, and
Construction companies. We also service only the best Reprographic shops
across the United States. Today, thousands of
business professionals are served by the Premium
services and products all supplied by PSI. PSI
can be your companies service department. PSI
has many national accounts putting our people
right were you need us.
Service Expertise
Understanding the machines from end-to-end
is a passion shared by Paradigm Systems employees.
That
passion is what started the business.
Specializing in KIP America service, PSI is certified in the service and repair of
all KIP machines and several other lines of
printers and reprographic machines. We do not
sell the most printers, we take the best care in
servicing the systems our customers use in their
day to day tasks. We have the
knowledge to service your company's equipment.
Paradigm is Premium Service. We also are
authorized to sell KIP equipment to our National
customers which is our forte'. If you require
national coverage we are the paradigm. 90% of
our customer base has multiple offices
throughout the USA and Canada. Our direct staff
is ready to take care of your needs.
A message from Tim W. Gravert
Paradigm has come leaps and bounds by keeping things simple at our business. What
if it really was that easy. We have witnessed business owners, managers,
and VP's in all industries struggle with what's the right thing to do and what's
the profitable thing to do. PSI is here draw that line for anyone looking for a
more honest approach.
PSI has become a great new partner nationally
& internationally by drafting solid service contracts which truly add value. We
are not the least expensive we are the best value. We
believe that good people flock together and good people make
great customers. That equates to stability and profits that come from more than
just our bottom lines. We can not always guarantee that things will be perfect,
but we can promise you all that our people care enough to strive for perfection
everyday. I know you are looking for a great service company. You should
know we are looking for great customers too. Greatness is a two way street and
we understand that at PSI.
Thanks for the opportunity to have you as a Paradigm Systems customer. I promise
to keep our business model a shining paradigm for all others to follow.
~Tim W. Gravert
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Our People